Privacy Policy

This Privacy Policy explains how TradeIQ Capital collects, uses, stores, and protects user information.

TradeIQ Capital is a trader evaluation and proprietary trading assessment platform. We collect only the information needed to operate user accounts, manage evaluation challenges, process payments, support users, improve the platform, and maintain security.

By using TradeIQ Capital, you agree to this Privacy Policy.

We may collect the following information:

TradeIQ does not collect money from users for live market trading and does not treat platform fees as deposits, investments, margin, or client funds.

Sensitive card, UPI, or banking credentials are handled by payment providers and are not stored directly by TradeIQ.

TradeIQ Capital may use collected information to:

• Create and manage user accounts
• Send OTP or account verification emails
• Authenticate users
• Process challenge purchases
• Activate evaluation challenges
• Track challenge progress
• Calculate performance metrics
• Track rule violations
• Review funded-stage or reward eligibility
• Review reward requests
• Provide customer support
• Prevent fraud, abuse, and platform manipulation
• Improve platform features
• Maintain platform security
• Comply with legal obligations
• Resolve disputes
• Enforce platform terms and policies

We process user information for lawful purposes connected to platform operation, user account management, payment processing, challenge evaluation, support, security, and compliance.

Where consent is required, users may provide consent through account registration, OTP verification, checkbox acceptance, challenge purchase, or continued platform use.

TradeIQ Capital may share limited information with trusted third parties where necessary, such as:

• Payment processors
• KYC or identity-verification providers, where used
• Email service providers
• Hosting providers
• Database providers
• Analytics providers
• Market data providers
• Security and monitoring tools
• Legal or regulatory authorities where required

We do not sell user personal data to advertisers.

Payments may be processed by third-party payment providers.

Users may be subject to the payment provider's own terms, privacy policy, and security practices.

TradeIQ Capital may receive payment confirmation, order ID, transaction status, and related payment metadata from the payment provider.

We may send users transactional emails, including:

• OTP verification
• Account-related messages
• Payment confirmations
• Challenge updates
• Support replies
• Policy updates
• Security notifications

Marketing emails, if introduced later, should include an unsubscribe option.

TradeIQ Capital may use cookies, session tokens, and similar technologies to:

• Keep users logged in
• Protect accounts
• Remember user preferences
• Improve platform performance
• Detect suspicious activity

Users may disable cookies in their browser, but some platform features may not work properly.

We use reasonable technical and organizational measures to protect user information.

These may include:

• Password hashing
• Secure session cookies
• Access controls
• Environment variable protection
• Server-side validation
• Audit logs
• Database access restrictions
• Secure payment provider integration

No system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials.

TradeIQ Capital may retain user information for as long as necessary to:

• Operate the platform
• Maintain account history
• Track evaluation records
• Process payment, KYC, or reward review records
• Resolve disputes
• Prevent fraud or abuse
• Comply with legal obligations
• Enforce terms and policies

When information is no longer required, we may delete, anonymize, or securely archive it.

Subject to applicable law, users may request:

• Access to their personal information
• Correction of inaccurate information
• Deletion of certain information
• Withdrawal of consent where applicable
• Account closure
• Grievance redressal

Some information may be retained where required for legal, security, payment, dispute, or platform integrity reasons.

TradeIQ Capital is not intended for users under 18 years of age.

Users must be at least 18 years old to create an account or use the platform.

If TradeIQ Capital uses cloud, email, analytics, or infrastructure providers located outside India, user information may be processed outside India where permitted by applicable law and provider infrastructure.

TradeIQ Capital may update this Privacy Policy from time to time.

Updated versions may be posted on the website or notified through the platform.

Continued use of the platform after updates means the user accepts the updated policy.

For privacy questions or requests, users may contact:

• Email: tradeiqcapital@gmail.com
• Contact number: +91 9361970382
• Website: tradeiqcapital.in
• Platform name: TradeIQ Capital
• Office address: Nirmaan, IIT Madras
• Grievance/contact email: tradeiqcapital@gmail.com